Care & Feeding of Drupal Sites: How to Win Support
When a client comes to you, don’t start a project, start a relationship. The goal isn’t to solve individual problems, but have an ongoing conversation to assess client needs and find the best solutions.
Supporting Drupal sites requires attention to not only technical needs but also human. The number one most important element of a support program is to make your clients feel comfortable and taken care of. That requires a team of people who can all bring their own expertise and unique skills.