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Solutions for complexity: Inter-agency collaboration in local government

October 26 4:45 PM-5:30 PM

Watch the session video here.

Are you a stakeholder? Do you work for an agency as a designer, engineer, or product manager? Are you a citizen wondering how your government’s website can serve you better?

Exygy & Kalamuna are focused on solving health and civic challenges for communities around the globe. We believe resilient communities are ones that thrive when they have strong social systems and resources to support families and individuals in their day-to-day lives.

In order to make these types of services more efficient and accessible, three design agencies partnered to work with a complex team of government agency stakeholders spanning 3 departments to help 16 programs from 9 locations serve over 250,000 people. Our goal was to migrate from a deprecated system to Drupal. This took roughly 5,000 human hours over 14 months!

The San Francisco Human Services Agency (HSA) is a lifeline for 23% of San Franciscans, serving over quarter million unique persons seeking food assistance, health care, elder care, job training, daycare, and other essential social services. With more than 30,000 monthly unique visits to, the strategy had to accommodate multilingual users, be accessible on all devices, and accomodate the technical ability of content authors using the CMS. To provide a Drupal solution for this diverse community, we employed a design practice deeply rooted in user and stakeholder empathy.

The new  launched in late 2017, as an ambitious new Drupal website designed and engineered by Exygy and Kalamuna. We’ll walk you through this project and share with you our successes and failures along the way. We’ll draw from our extensive experience in the civic and education tech sectors, grounded in our mission-driven work ethic. Once we’re done, you will…

  • Learn how to confidently negotiate a joint bidding process with a partner agency

  • Learn our technique for navigating a complex stakeholder map

  • Understand how to align methodologies between partners and stakeholders

  • Manage change requests with confidence

  • Understand the benefits of leveraging reusable web components for building your CMS using the/Lego concept and pattern libraries


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